Cengage Learning Account Manager - Inside (Library) in Farmington Hills, Michigan


Our Account Manager – Inside Sales (Library) is a great next step in your Sales or Account Management career. This exciting role will give you an opportunity to develop and use your interpersonal savvy to sell digital resources in the Library market. As a member of our dynamic Sales organization you will have an opportunity to sell well-respected products as a leader in our industry. We will provide you with ongoing sales and product training. You will be part of a professional, intellectual, and creative culture that offers opportunities for advancement to those who excel. We reward our sales team with a competitive base pay, plus an uncapped commission plan and an excellent benefit package.

What Gale/Cengage Offers:

  • A competitive salary!

  • Uncapped commission plan!

  • Healthcare, vision, dental, life insurance, flexible spending and legal coverage available

  • Generous vacation and holidays including one volunteer day per year!

  • Casual dress environment (jeans are okay!)

  • Flexible hours (based on your sales territory)!

  • Fun activities such as take your child to work day, take your dog to work day, team lunches, holiday party, chili cook-off, on-site chair massages (for purchase), and more!

  • A true team environment where we support each other and work toward goals together!

  • On-site café where breakfast and lunch are available for purchase!

  • Smart, creative colleagues who are passionate about technology that drives student achievement and engagement!

  • Progressive, socially conscious employer who offers you the opportunity to make a difference!

We’re eager to hear from you if …

  • You have an insatiable drive for results, a competitive spirit, and you enjoy originating, negotiating, and closing business to achieve or exceed sales goals.

  • A dynamic selling environment strikes you as an intriguing challenge that will expand your skills and broaden your ability to interact with customers and attain goals.

  • You’re excited by the opportunity to interact with people who will influence education.


Responsibilities include but not limited to:

  • Creating new relationships with customers over the phone – expect to have a minimum of 3 set telephone appointments per day and make a minimum of 25 calls per day, and spend a minimum of 2 hours/day selling to customers over the phone.

  • Maintaining and growing strong relationships with current customers.

  • Providing customers with sales quotes and online demonstrations of our products.

  • Collaborating with other members of the inside sales team, inside Sales Manager and other members of the Gale team.

  • Managing a geographic territory

  • Listening to customers and prospects.

  • Effectively understanding customer needs, solving problems, and developing solutions to meet customer needs

  • Using a contact management system to plan and complete sales activities, create quotes, develop a pipeline and move opportunities through the sales process to close.



  • A bachelor's degree from an accredited 4-year college or university or equivalent experience

  • At least 1 year of inside (telephone) sales experience.

  • Previous consultative sales experience and/or training.

  • Experience or ability to generate and close business with new customers.

  • Experience or strong aptitude for developing and maintaining relationships with business customers.

  • A positive attitude and a vigor to pursue new directions

  • A demonstrate ability to adapt to changing priorities


  • Three years or more inside (telephone) or field experience.

  • Experience selling to the education market.

  • Experience using contact management systems, such as Siebel or Salesforce.com.

  • A demonstrated record of meeting/exceeding sales goals in a complex and changing sales environment.


Requisition ID 2017-3475

Job Locations US-MI-Farmington Hills

Posted Date 7/12/2017

Job Function Inside Sales